FAQs
Ready for your first purchase? Let us walk you through our ordering process, payments, and other things you need to know for seamless and easy buying experience.
Contents
Frequently Asked Questions
For now, we only accept payment through Direct Bank Transfer and GCash. We encourage you to follow the instructions below on how pay using direct bank transfer or give us a message or call for more info.
Not at the moment. We only accept full payment for all our products.
The product will come overseas thus it has a lead time of 3 to 5 weeks after purchase.
For more information, click here.
Absolutely, we offer free consultation and product demonstration around Bulacan and Metro Manila.
Click here to learn more.
No, all the wheelchair are already setup and ready to use. The only thing you will need to adjust are the cushions, footrests and joystick for your comfort.
All of our products are supplied with 1 month warranty for non-human factor or factory defect. You just need to send us pictures or videos of the damaged parts. We will be coordination with our supplier for further evaluation.
New parts or replacement unit will be provided depending on the case or gravity of defect.
Of course! Our wheelchairs are designed for regular outdoor use, with our main priority being user-safety. We’ve added seat-belts, EABS parking brake system and anti tip castor to our electric wheelchairs to ensure the highest safety for our users.
Our user manual provides all safety information.
1. Go to the product you are going to buy then click “Add to Cart”. A window will pop up showing the product you just carted. Click “Checkout”.
2. You will then be redirected to our “Checkout Page”. You’ll be asked to input your Personal Information and the address where you want us to deliver your product.
3. Once you’ve filled out the form with your personal information and addresses, just simply choose “Direct Bank Transfer” on the right side.
4. Check “Terms and Conditions” checkbox then click “Place Order”.
6. Now, you’ll need to check the email that you have given us on the checkout page. In the email, you’ll see our bank details where you’ll need to manually send your payment based on the order you did.
Check the following guides on how to send payment online from different banks
And that’s it!
You’ll just have to wait for our email stating that your order is being processed and your payment went through. Your order will now be delivered directly to your home. See our Delivery & Timeline.
If you have more question. Don’t hesitate to contact us or chat us using the chat box at the right hand side of this website.
Need more help? Contact us through our Facebook Page or the chat box on the right hand side of this website so we can assist you further.
1. Go to the product you are going to buy then click “Add to Cart”. A window will pop up showing the product you just carted.
2. You will then be redirected to our “Checkout Page”. You’ll be asked to input your Personal Information and the address where you want us to send your product.
3. Once you’ve filled out the form with your personal information and addresses, just simply choose “Paypal” on the right side.
4. Check “Terms and Conditions” checkbox and click “Proceed to Paypal”.
5. You’ll be redirected to Paypal.com and see this:
6. Login to your Paypal account and use your preferred method.
7. You’ll receive an email from Paypal and us acknowledging that we have received your order.
And that’s it!
You’ll just have to wait for our email stating that your order is being processed acknowledging that your payment went through. Once you got this confirmation, you’ll just have to wait for your product to arrive. See our Delivery & Timeline.